So in August 2012, my wife and I bought CS6 Web and Design Premium directly from NewEgg (sold and shopped by NewEgg, no third party) with a student discount.
We registered the software and the purchase directly with Adobe's student verification system.
We use older DSLR photography and we use it for editing and various other hobby projects. We have registered the software with new PCs almost every year or 2 since 2012 and validated the serial online with Adobe. The last valid use of the software was a few months ago, this year. The serial also has been stored and is listed on our product page on Adobe's own website.
Today I went to use the software and was given the message that the license was revoked.
I went to Adobe chat and, after being redirected to three agents, they informed me the key was "pirated."
I told them I purchased this directly from NewEgg in 2012, for hundreds of dollars, and received the physical boxed product... They told me that counterfeiters make compelling recreations.
I offered for the to see the proof of purchase, but the agent showed no interest, and insisted that the product was a physical phony recreation.
I told them that we activated it through Adobe's own student services as well.
I also gave him case numbers of them re-verifying the serial in 2016 (4 years later) to help us deactivate the product from our old PC and install the software on our new PC.
The agent said they recently (or late) "became aware" of pirated keys. And I said 12 years later though?
The agent said they did not make a mistake approving the serial number then, and are not making a mistake now.
The agent told us to contact NewEgg for support, to which I told them that they are not going to honor a 12-year-old purchase.
I guess this just sort of sucks for us because even though it wasn't a ton of money, it was still good money... And for us at that time, it was an abundant amount of money.
I've looked this up and it seems to have happened to lots of folks, many of which were students at the time.
Anyways, I see a lot of people posting about it with no resolution, but figure it nothing else I'd help spread the word about what Adobe is doing, and be open to any advice.
Worst case scenario is that we are just out the money, and it feels like theft. Life goes on. Thanks for reading.
